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Returns and Refunds

If for any reason you wish to return an item we offer a no quibble refund. The customer is responsible for paying return postage costs unless the item is faulty. We cannot accept responsibility for items lost in the postal system so please obtain proof of postage.

For hygiene reasons underwear, shorts, briefs, thongs, bikini bottoms, swimwear and hosiery are non returnable. When trying on bras / clothing, please be careful not to soil with deodorant marks, make up stains or fragrance stains.

The item must be returned within 14 days of receipt within the UK, with labels, tags and packaging complete and in the same condition you received it. We reserve the right to refuse items where these conditions have not been adhered to. Returns received back from customers worn, washed, soiled, damaged, smelling of cigarettes or tags removed will be returned to the customer.

All refunds will be actioned as soon as possible and usually within 48 hours of receipt.

To cancel a Contract in accordance with your legal right you must contact us in writing by sending an e-mail to hello@luxboutiqueoutlet.com.  You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.

If you wish to contact us in writing for any other reason, you can send this to us by e-mail at hello@luxboutiqueoutlet.com.

If we have to contact you or give you notice in writing, we will do so by e-mail

If you are a consumer, you have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) within 14 days of receipt of goods. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

You will receive a full refund of the price you paid for the Products less any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.

We refund you via Paypal.

If the Products were delivered to you:

(a) you must return the Products to us as soon as reasonably practicable.
(b) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possessions.